VICTORIA’S Secret opened its second location at The Falls at Westmall, Westmoorings on Friday, five days after the retail sector was given the green light to reopen after a 15-week lockdown to curb the spread of Covid-19.
The first Victoria’s Secret retail store in Trinidad and Tobago opened at Gulf City Mall, La Romaine on July 10, 2020, a month after the first lockdown.
Westmall Falls were in turmoil on Friday as many customers entered the store to check the store’s inventory.
When visiting the Sunday Express at 11 a.m., Covid-19 protocols were being followed, as no more than ten customers were allowed in at any one time.
The store greeted customers with a free beach towel or Victoria’s Secret tote bag with any $ 350 purchase.
Marsha Thompson of Glencoe said she was delighted to hear that another branch is opening in Westmall.
âWe couldn’t travel for over a year, so my supplies were almost sold out. I was really happy to have been able to reconstruct. The store also has the same international feel, decor, layout and proper customer service, âsaid Thompson.
Natasha Joseph, of Diego Martin, said Westmall is a great location for the international brand’s store as it would help increase foot traffic in the mall.
âThe prices aren’t bad at all, and there isn’t a huge markup on items like some stores do. So I will definitely be visiting every month, as I have no plans to travel any time soon until this deadly virus is gone, âJoseph noted.
The franchise operator, First Retail Incorporated Group Marketing Director Gervais Datto, told the Sunday Express he was pleased with the positive response from customers at the mall.
âSince we opened our doors, the flow of buyers has been constant and very encouraging. We’re happy to finally be open, as the brand was slated to open on April 30, a week before Mother’s Day. These plans were scrapped due to the second lockdown, âDattoo said.
He noted that body care items and underwear were popular among customers.
When asked if First Retail Incorporated, which owns the Victoria’s Secret franchise at T&T, was likely to open a third location, Datto said he was not sure at this time, due to the pandemic. but that it was not something to be excluded in the future.
The marketing director also revealed that he recently acquired L’Occitane, an international retailer of body, face, fragrance and home products, based in France. However, this is expected to go into service in 2022-2023, depending on economic conditions.
Nadine Kanhai, COO, also spoke, who said First Retail Incorporated, which represents many other international retail brands, has grown significantly throughout the pandemic with the additional openings of Bath and Body Works, Aeropostale, Skechers, Aldo and Sometimes.
âThe company continues to reinvent the retail landscape in Trinidad and Tobago, despite its current challenges and conditions. It remains focused on continuing to expand with both existing and additional brands, with the ultimate ambition being to make this country a shopping destination within the region, âKanhai added.